The Zorro Group™ assembles what the leaders use — and takes responsibility for it working.
You don't buy a model. You get an engineered system: telephony, speech, reasoning, retrieval, actions and reporting — wired to your business, with on-demand dashboards and automatic alerts by SMS, email or outbound call the moment something looks off.
- Model-agnostic
- Your systems of record
- Evaluated before launch
- On-demand reporting & alerts
Six layers, one accountable partner.
Named models change every few months. The architecture underneath — and the reporting that shows you exactly how it's performing — does not.
Telephony
Carrier-grade SIP with number provisioning, porting and recording — your numbers stay yours.
Speech
Streaming speech-to-text and natural voices tuned for the narrow bandwidth of a phone line.
Reasoning
Leading commercial language models, fenced in by your rules, scripts and escalation policies.
Retrieval
Your pricing, policies, hours and inventory indexed so answers come from your material, not guesswork.
Actions
The agent books, updates and dispatches inside your calendar, CRM and internal tools while still on the call.
Reporting & alerts
Every call logged and available in on-demand dashboards — and when the system detects an anomaly, it notifies your stakeholders by SMS, email or outbound call.
Voice & language models
Latency is the whole game on a phone call. We tune the pipeline end to end and swap components as the field moves.
Streaming everything
Transcription, reasoning and speech overlap so replies start instantly.
Interruption handling
Callers can cut in mid-sentence and the agent adapts.
Multilingual
Language detected on the call and matched, including Spanish-first flows.
No lock-in
Model-agnostic architecture, upgraded as better options ship.
Retrieval & knowledge
Agents answer from your material. When the material doesn't cover it, they say so and hand off.
Your documents
Pricing, policies, hours, inventory and FAQs indexed and versioned.
Freshness
Updates propagate without rebuilding the agent.
Citations internally
Every factual answer traceable to its source for review.
Refusal behavior
Out-of-scope questions escalate instead of improvising.
Tools & actions
Conversations that end in a completed task, not a note for someone else to action.
Scheduling
Real availability checked and booked live on the call.
CRM writes
Records created and updated with structured fields, not free text.
Quoting
Rules-based pricing surfaced within approved ranges.
Workflow triggers
Dispatch, ticketing and internal notifications fired automatically.
Integrations
We meet your stack where it is. If it has an API or a file drop, we can work with it.
CRM & DMS
Salesforce, HubSpot and industry-specific systems of record.
Telephony
Existing carriers, PBX and contact center platforms.
Calendars
Google, Microsoft and scheduling tools with real-time availability.
Ad & data platforms
Conversion events back to ad platforms and your warehouse.
Bring your architecture questions.
We're happy to go deep on latency, evaluation, security and how this fits your existing systems.